With this blog post we are trying to raise a very sexy topic: Contracts, service level agreements and terminations.
You are probably one of the many who have tried to get out of a contract quickly because you either didn’t need the service anymore or it didn’t live up to your expectations.
Companies are often providing their clients with up to six or more months of termination on cleaning contracts and such. And that is pretty mainstream and business and usual.
But tendencies are now changing that habit for the benefit of the costumer, and it looks like signing a contract with a company in the service industry in the near future will feel less like signing a prenuptial agreement. No shaky hands. Less sweaty palms. A great deal of freedom.
Good Monday loves that tendency. So much that we have incorporated the non-binding agreement as part of our core values. Because we truly believe that if we provide our clients with the best products and services at the best prices they will stick around and keep loyal to us. So far it is working.
We are fully aware that the old-fashion way of tying up each other gives the service suppliers a sense of financial certainty. But we have decided that we are willing to give it a try for the benefit of the doubt.
One of the main reasons our clients chooses to be run by Good Monday is the word ‘freedom’. Our clients have come to realize that our standards are very high because anyone is free to leave the platform if they are not satisfied with us. They are also given the full flexibility to scale services up or down as they go along. By doing so our clients are fully in charge of their office, and as long as they are absolutely satisfied they can put their office on autopilot and leave it to us.
Following the new tendencies gives us all the right reasons to increase our effort every day and provide the best options for office growth and happiness. And the more offices we get on board the better prices we can provide because we take a lot of stress off our suppliers shoulders and lets them focus on delivering the best possible service.
We must admit that setting our clients free takes a lot of courage. It is nerve racking. But we are convinced. It is for the benefit of all.